What you can return
You can return or exchange most items within 7 days of delivery, as long as they are unused, in their original condition and packaging, with any tags and protective films still attached.
What we can’t accept
- Perfumes that have been opened or sprayed, or whose seal or cellophane has been removed, for hygiene reasons.
- Watches with removed protective stickers, resized straps or signs of wear.
- Clothing and shoes that have been worn, washed or altered.
- Items marked as final sale.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or isn’t what you ordered, tell us within 48 hours of delivery and send a photo. We’ll arrange a replacement or a full refund at no cost to you.
How to return or exchange
- Send us your order reference and the item you’d like to return or exchange. You can message us on WhatsApp or email scentsandstyles01@gmail.com.
- We’ll confirm the return and arrange a courier collection or give you a drop-off address.
- Pack the item securely in its original packaging.
Exchanges
We can exchange an item for a different size or another piece of equal value, subject to stock. If the new piece costs more, you pay the difference on delivery.
Refunds
Once we’ve received and checked the item, we’ll refund you by bank transfer or mobile wallet within 5 to 7 working days. As orders are paid in cash on delivery, we’ll ask for your account details when we confirm the return.
Last updated 13 October 2026